Thanks for shopping at ChePha If you are not entirely satisfied with your purchase, we’re here to help.

*Returns: You have 30 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused / unopened and in the same condition that you received it. Your item must be in the original packaging.

Due to the nature of many items sold here we can not accept returns for many of them. Certain items we can do a return, to find out please email us. If the package is lost due to Shipping carriers fault, not including missed delivery or stolen items, we of course will correct this issue. Damaged items we of course will make it right. We have 5 star customer service and look to retain quality customers. Email us if you have any questions: ChePha.otc@gmail.com .

*Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

*Cancellation policy: At ChePha we pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.