I will offer a refund where I have mis-represented an item. Contact me so that we can come to an agreement that works for both of us. Postage charges to return the item is the buyers expense and unfortunately original shipping charges are not refundable. Where item was shipped with free shipping a partial refund will be give less my original shipping costs. Please contact me prior to returning an item as return postage to Canada can be more than the original postage charged.