The laptop works great and looks good. Minor use shows as I expected but a beautiful product. RAM was upgraded as promised and it performs well and has the feel of a new laptop. I would buy another item without any hesitation. I am a man of few words but I can't say enough good about the entire transaction. It is nice to feel confident in being able to buy an excellent product at a good price and get more than you anticipate, and also have safely packaged.