If you are not sure about something email us at guudheart@verizon.net with any questions you may have before a purchase. We will be happy to answer any and all questions.

On items such as saddle pads, bareback pads, rugs and made to order items, except hats and slippers, these are final sales and are non refundable, there are no returns.
Made to order hats and slippers can be exchanged only, if in same condition as received. Buyer must contact us at guudheart@verizon.net within 7 days of receiving item. for instuctions. Customer pays for return shipping.

Made to Order Boots and Shoes can be exchanged for size problems only Buyer must contact us at guudheart@verizon.net within 7 days of receiving item, for instuctions. Item must be in same condition as received and not worn. Customer pays for return shipping

All other items that are NOT made to order, must be as same condition as received and not worn or soiled. Customer must request a return authorization number and return address by emailing guudheart@verizon.net. Customer pays for return shipping.