Jo Malone English Pear & Freesia + Wild and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

You can make your offer during the checkout process as long as you do not live in a state where marketplace facilitator tax laws exist. Check your state.

We have had to change our return policy due to customers taking advantage of our generosity. Although normally for health reasons cosmetics and beauty items are non-refundable we want our customers to be happy so, REFUNDS ARE AVAILABLE ONLY ON UNOPENED UNTESTED PRODUCTS ON A CASE BY CASE BASIS, UNLESS WE SENT YOU THE WRONG ITEM. Please email us! You must ship back EVERYTHING within 7 days (NO EXCEPTIONS!) of receiving the package (including ANY ‘free gifts or samples’ sent to you).

In the case that you just changed your mind, shipping charges are non-refundable. Even if shipping is ‘free’ it’s not really free now is it? Usually it’s around $4.50. The only time that we will give a full refund is if we made an error. Please send everything back to:

BeauteBay Returns
82 14th Avenue
Sea Cliff, NY 11579

Thank you!