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How to make customer service understand that they have been paid.
Upvote this question 1 Downvote this question

Bonanza billed and was paid on 8/2 on 8/3 they my booth on hold for non payment. I have checked with my bank, they got paid. Customer service such that is can not seem to figure that out and want a new cc card number. Not happening because then they will get a second payment doesn’t mean both will be restored. anyone else having problems?

asked 24 days ago

DebbiesCorner
Reputation: 78
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2 Comments

bluepennylady says: August 05, 2025

If the credit card on the account is expired or otherwise declined it is removed and the booth goes into hold automatically. the new card won’t be billed if the fees are already paid. There isn’t anything to trigger another charge if fees are paid.

bluepennylady says: August 05, 2025

The booth will remain in hold status until there is a new valid credit card on the account.

1 Answer
Upvote this answer 1 Downvote this answer

I haven’t seen that one happen yet but doesn’t surprise me. Sorry that happened to you. Let us know if it gets fixed. Most likely the person you are getting responses from is an AI response. Any support response I’ve had is completely unrelated to my questions.

answered 23 days ago

GravityVideo
Reputation: 269
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Asked: 24 days ago

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