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El_Cheapo_Flags' Feedback as a Seller
All Feedback | 323 |
As a seller on Bonanza | 2 |
Imported from other sites More info Bonanza allows sellers to import their feedback ratings from other marketplaces. However, only the positive, neutral, or negative ratings can be imported. Written feedback cannot be imported. | 313 |
User Feedback
4.9
out of 5 stars
All Bonanza Transactions More info Since feedback is optional, many transactions receive no feedback at all. This number reflects the total number of sales and purchases this user has completed on Bonanza, including transactions without feedback. | 151 |
Feedback | From | Items | Date |
---|---|---|---|
1 star user feedback
|
Feedback from
Buyer
MattShlock
(2)
|
American Flag 1777 Hulbert - 3x5 Ft | 08/18/23 |
1 star user feedback
|
Feedback from
Buyer
JoshuaW1364
(1)
|
Private | 06/06/23 |
Seller response:
We offer a 30 day satisfaction guarantee. A return label was purchased by us for this customer and we were going to rectify the matter but the customer just never returned the flag so we could provide another flag or issue a full refund. We tried to rectify this buyer's dissatisfaction. We regret the transaction did not end in complete satisfaction. We often have great reviews and satisfaction and act quickly to try to handle any isolated issues to make sure our customers are fully satisfied. That is our business model: Ship fast, answer messages and questions fast, handle any issues even if it means zero profit for us on that particular order. I regret this did not end as intended - a satisfied customer. |
We of course, hate it when we cannot fullfil an order. We have a large inventory and sometimes we run out faster than all areas we are selling in are updated. The flag ordered was a rare flag. I offered a refund or to choose from over 100 other historical flags. Customer chose a refund, which I issued the same day. I do not know how we could have handled this differently but regret that there is an upset..