RoyalSupply's Feedback on Bonanza

Seller response:
I'm sorry to hear that you're having issues with the product we sent you. We make sure to quality test all our products before we send them out to try to prevent this from happening. But when it does, we'll fix it. We want you to be 100% satisfied with our products and will be sure to send out a replacement unit immediately. Please notify our support team so our shipping department will ship the replacement to your preferred shipping address.

Seller response:
This issue has been resolved already. We'll be glad if you revise your feedback. Thank you!

Buyer response:
i want a refund of my money, not another product. If i do not receive it, my negative review will stay on this site

Seller response:
Thank you for your feedback. This issue has been resolved already. If there's any issue with any of the product/item, please contact our support so we can send a replacement to your preferred shipping address.

Seller response:
Thank you for your feedback. This issue has been resolved already. If there's any issue with any of the product/item, please contact our support so we can send a replacement to your preferred shipping address.

Seller response:
I'm sorry to hear that you're having issues with the product we sent you. We make sure to quality test all our products before we send them out to try to prevent this from happening. But when it does, we'll fix it. We want you to be 100% satisfied with our products and will be sure to send out a replacement unit immediately. Please notify our support team so our shipping department will ship the replacement to your preferred shipping address.

Seller response:
This issue has been resolved already. If there's any issue with your product, please contact our support team and provide your preferred shipping address so we can send a replacement.

Seller response:
We got a confirmation from USPS saying that the package has been delivered. Kindly contact your local post office to verify where the delivery to the front desk. Should you have additional questions, please send us an email.

Seller response:
Seems your package was lost in transit - https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111699000637262147 We will contact USPS regarding this matter. We will get back to you as soon as I can. I do apologize for any inconvenience it may have caused you.

Seller response:
I'm sorry to hear that you're having issues with the product we sent you. We make sure to quality test all our products before we send them out to try to prevent this from happening. But when it does, we'll fix it. We want you to be 100% satisfied with our products and will be sure to send out a replacement unit immediately. Please send us an email so our shipping department will ship the replacement to your preferred shipping address.

Seller response:
Thank you for your feedback. This will help us improve our products and services. We make sure to quality test all our products before we send them out to try to prevent this from happening. But when it does, we'll fix it. We want you to be 100% satisfied with our products and will be sure to send out a replacement unit immediately. Please send us an email so our shipping department will ship the replacement to your preferred shipping address.

Seller response:
Thank you for your feedback. This will help us improve our products and services. We make sure to quality test all our products before we send them out to try to prevent this from happening. But when it does, we'll fix it. We want you to be 100% satisfied with our products and will be sure to send out a replacement unit immediately. Please send us an email so our shipping department will ship the replacement to your preferred shipping address.

Seller response:
Thank you for your feedback. This will help us improve our products and services. We make sure to quality test all our products before we send them out to try to prevent this from happening. But when it does, we'll fix it. We want you to be 100% satisfied with our products and will be sure to send out a replacement unit immediately. Please send us an email so our shipping department will ship the replacement to your preferred shipping address.

Seller response:
This issue has been resolved already. We'll be glad if you revise your feedback. Thank you!

Seller response:
We already sent the label to you. Please get back to us if there's anything else we can do for you. Thank you for your feedback. This is very helpful for us to improve our products and our services.

Seller response:
Just wanted to let you know that your payment has been refunded. If you paid with PayPal, you will see the refund in your account immediately. If you paid with a credit card, it will take anywhere between 5-10 business for the refund to be processed on your card. We sincerely hope that you can find your way back to RoyalSupply someday, and please let us know if there is any way we can improve our product to make it better!

Seller response:
I do apologize to hear about the missing items, I will inform our shipping department regarding your concern to make sure it will not happen again in the future. Please send us a message so our shipping department will send the missing items to your preferred shipping address.

Seller response:
Hello! First, thanks for your purchase. I do apologize to hear about the missing items, Can you please send message through our support so they'll be able to handle/resolve your concern ASAP. I do apologize for any inconvenience it may have caused you. If you have any other questions or concerns, be sure to let us know.

Seller response:
Hi Victoria, No worries. Yes, we already informed our shipping department and once they confirmed that they already received the return items...we will process your refund immediately.