Magma Products, Monterey II Infrared Gourmet and similar items

Returns and Refunds
Unless otherwise specified, Seller will accept returns within 14 days of the date of receiving item(s) shipment.
Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Buyer (Customer) pays for the return shipping costs except where the buyer (customer) receives damaged, defective, DOA, wrong item shipment from the Seller/Store. Seller/Store is not responsible for any return shipping costs/other charges.
All damaged, missing, or mistakenly shipped products must be informed to the Seller within 48 hours of package delivery. Any reported claims made after this time period is not valid/will not be honored by the Seller/Store.
Please contact Seller/Store for specific details and instructions BEFORE initiating ANY return of your purchase(s).
Obtain RMA# from the Seller/Store BEFORE making any returns.

Out of Policy Returns
Authorized out of policy returns may be subject to a fee of 15% of return value, or $25, whichever is greater.

Unauthorized out of policy returns will be shipped back to the customer collect and result in a $50 charge. Should this shipment be refused by the customer, shipper will accept the product, however no credit shall be issued.

Any unauthorized returns will not necessarily be re-stocked and/or refunded.