Pfaltzgraff Studio Coffee / Tea Mug and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

You can make your offer during the checkout process as long as you do not live in a state where marketplace facilitator tax laws exist. Check your state. If you are on a mobile device, please message the seller directly to submit your offer.

Our merchandise is often antique or vintage and is sold “AS IS”, because many items of that age will often have some defects and/or flaws and we typically do not offer refunds. I am an honest and reasonable person and I run an honest company, but “AS IS” means exactly that…the photographs and description tell the story.

However, if you wish to return an item because of our fault (misleading description, forgot to mention testing or condition, damage not photographed, etc.), Please contact me promptly and we will get the problem resolved whether via refund, exchange, or discount.

When returning an item for refund where we were at fault, the original purchase price plus any return shipping charges will be fully refunded.