Friends Princess Castle House - Royal Ice and similar items

This estimate is based on:

• The seller's handling time
• International Shipping (2 to 3 weeks) transit time to US

Actual delivery times may vary. Have shipping questions? Contact the seller

Thank you for shopping with us. We strive to provide accurate product descriptions and ensure that you receive exactly what you ordered. To maintain the highest quality of service, our return policy is limited to the following conditions:

Items Not as Described: If you receive an item that significantly differs from its description, you may be eligible for a return. Please notify us within 14 days of receiving your order with a detailed description of the issue, along with photos for verification.
Wrong Item Sent: If you receive an item that is different from what you ordered, we apologize for the inconvenience. Please reach out to our customer service team within 14 days of delivery so we can arrange a return or exchange.

Please Note:

We do not accept returns for any other reasons, such as a change of mind or preference.
All return requests must be accompanied by proof of the discrepancy or incorrect item received.
Items must be returned in their original condition, including packaging, tags, and any accessories.
If you believe your situation falls under one of the above categories, please contact our support team at [contact information] with your order number and details of the issue.