Joico Defy Damage Protective Shampoo/Bond and similar items

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If you have questions about shipping, please contact the seller.

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Return Windows:
Returns are accepted for saleable, unopened, unmarked, and unused products within the specified days outlined in each listing. No returns will be accepted, and no refunds or store credits will be issued for any product beyond the specified return period mentioned in each listing.

Returnable Products:
Except for products categorized as “Non-Returnable” (listed below), the following types of products are accepted for return:

Resalable Product: Saleable, unopened, unmarked, and unused products may be returned within the specified time frame. Products must be in their original packaging.

Damaged Product: Credit will be issued to the customer for damaged products only upon verification by the seller. To initiate this process, the buyer must provide the seller with proof of damage, including:

Arrival date
Description of damage
A picture of the damaged product
A picture of the scale showing the weight in case of leakage
Non-Returnable Products:
The following types of products are not accepted for return:

Unsalable Product
Makeup and Makeup Brushes
Combs and Brushes
Please review our return policy carefully to ensure a smooth and efficient process. If you have any questions or concerns, feel free to contact our customer service for assistance.