American Management Association - Success Essentials [20 Audio Cassette Tapes]  

Includes:

1. How to Control Employee Absenteeism 
2. How to Handle Anger (Without Losing Your Cool) 
3. Resolving Conflicts, Clashes and Flare-Ups 
4. Communicate for Productivity 
5. Counseling Employees on Personal, Sensitive, and Emotional Issues 
6. The Secrets of Effective Delegation 
7. How to Handle the Difficult People in Your Life 
8. How to Discipline Employees and Get the Results You Want 
9. Cultural Diversity 
10. How to Reach Any Goal 
11. Front-line Interviewing/The Firing Session 
12. How to Get the Results You Want in Meetings 
13. Motivating Yourself and Others 
14. Negotiating Skills for Everyone 
15. Managing Problem Employees 
16. How to Boost Productivity Now ! 
17. Total Quality Management 
18. How to Conduct Employee Performance Reviews 
19. Solving Customer Complaints and Problems 
20. Getting Results Through Teamwork