American Management Association - Success Essentials [20 Audio Cassette Tapes]
Includes:
1. How to Control Employee Absenteeism 2. How to Handle Anger (Without Losing Your Cool)
3. Resolving Conflicts, Clashes and Flare-Ups
4. Communicate for Productivity
5. Counseling Employees on Personal, Sensitive, and Emotional Issues
6. The Secrets of Effective Delegation
7. How to Handle the Difficult People in Your Life
8. How to Discipline Employees and Get the Results You Want
9. Cultural Diversity
10. How to Reach Any Goal
11. Front-line Interviewing/The Firing Session
12. How to Get the Results You Want in Meetings
13. Motivating Yourself and Others
14. Negotiating Skills for Everyone
15. Managing Problem Employees
16. How to Boost Productivity Now !
17. Total Quality Management
18. How to Conduct Employee Performance Reviews
19. Solving Customer Complaints and Problems
20. Getting Results Through Teamwork