We only accept PayPal , this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal.

As soon as you pay, & PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable.

"We want you to be 100% happy with your purchase and offer a 30 day "no quibble" guarantee"

If you change your mind, or the purchase is not suitable, you may notify us to cancel the contract within 30 days after the day of receipt of item(s) and you have a duty to take reasonable care of the item(s) until we receive the item(s) back. Return posting costs will be at your expense.

PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS CAREFULLY OR A MINIMUM RESTOCKING FEE OF 15% WILL APPLY.

**All products must be returned in their original condition.

For any refunds to be considered the product being returned must be in its original condition with absolutely no sign of wear and tear, and be received back within 30 days from the date of our shipment.

Returns must be in factory fresh, re-sellable condition, and you must include ALL original packaging, paperwork, and accessories.

The customer is held responsible for merchandise until it safely reaches our warehouse.

To prevent damage, make sure the return is packaged correctly.

Insure the return package and save your tracking number!

Make sure it is insured for the full value of the purchase.

We are NOT responsible if your return merchandise is lost in the mail.

Return Instruction:

To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:

• Item must be in like-new condition Item must be in the complete original packaging
• All accessories that were originally included must be returned
• All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition
• Double-box the product before shipping Use standard packing tape — no duct tape
• Do not write on the original box Affix shipping label with RA number

Return your item to:

Rosa Musical Instrument

9674 Telstar Ave. Suite E

El Monte, CA 91731

Any Questions?

Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day.