We have a 30 days return policy (30 days after package
was delivered) if item that arrived is damaged or not as described. No
restocking fee will be charged if this was to occur.
In other cases 15% restocking fee will apply:
We spend numerous hours creating listings. We never use
third party photos, all of the photos are taken by our company, and we try our
best to describe all frames as precise as possible. We are more than happy
to accept returns but there will be a 15% restocking fee to cover all of our
time and labor.
Order cancellation: Buyer can request us to cancel the order if he
changed his mind, before order was shipped. After that moment we can’t accept a
cancellation request.
INTERNATIONAL
BYERS: Please, note, shipping charges won’t be refunded in cases of remorse
returns or in cases when you decide to cancel an order after a package was
shipped out. Or if the buyer didn't pick up the package from a post office, or refused to pay custom charges, etc.
Please, make sure you inspected frames carefully, before giving
them to your optician. We are unable to cover frames damaged during the process
of lens installation.
We must receive all items in exact same
condition they were shipped out. Or if the buyer didn't pick up the package from a post office, or refused to pay custom charges, etc.
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