All the CDs we get on bulk used lots , if they are visibly in need of repair we repair them so they should play well, if the cases are cracked or broken we replace them with another case or jewl case, the art work is what we received on the purchase,some may be near perfect some may be front artwork only, some may have been replaced by the previous owner , so we can not guarantee the art work on any used cd. We make every attempt to give our customers the best used cd s possible .