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About Us

With over 10yrs of experience, we specialize in Automotive, Motorcycle, Marine, and Home / Business Lighting. We are located in Southern California in the United States. Everything you see listed online is in stock and ships directly from our warehouse. We inspect, test and securely pack every item to ensure that we do everything possible to make sure you get your merchandise in good working order. We strive for 100% customer satisfaction. If you are not happy with a purchase please contact us to so we can help resolve the issue with respect and understanding.

We would like to thank you for your purchase and if you for some reason did not have a good experience with us, please call: 1 855 962 8263 - if there is no answer, please leave a message.

Monday - Friday: 9am - 5pm PST

Toll Free: 1.855.9.OCTANE
Customer Service: 1.855.962.8263
Tech Support: 1.855.962.8263

Mailing Address:
Octane Lighting, Inc.
7731 Deering Avenue
Canoga Park, CA 91304

Email: please contact us through messages -

Payment

Payment is due at time of purchase. We will combine shipping on multiple items upon request.

Octane Lighting Inc. wants to ensure we offer safe, appropriate and convenient payment methods for our customers.

We do this by offering the following payment methods:

PayPal, Visa, MasterCard, American Express, Debit

If you have any problems or need assistance with anything please send us through a quick email and let us know how we can help you out. You can also reach us at (855) 962-8263

For International Buyers: We only accept PayPal

Monday - Friday: 9am - 5pm PST

Toll Free: 1.855.9.OCTANE
Customer Service: 1.855.962.8263
Tech Support: 1.855.962.8263

Mailing Address:
Octane Lighting, Inc.
7731 Deering Avenue
Canoga Park, CA 91304

Shipping

We ship via:

USPS, UPS

We process all orders in 24-48hrs from time of purchase. Orders are processed Monday-Friday. We offer USPS and UPS shipping options for most items. Please select the desired shipping option at checkout. Please include your phone number with your order so the courier can contact you if needed. All shipping charges are calculated by weight and location.

For International Buyers: The shipping charge is based off the actual weight, size, and your location. The buyer is responsible for all brokerage fees or duty taxes. Octane Lighting is not responsible for any additional charges that may be required upon delivery. Please contact your local customs office for more questions regarding this. All orders must provide a phone number in case the courier must contact your for customs or delivery.

For general freight questions you can contact us through messages -

Policies

If your item is damaged in shipping we will likely require you to send a photo of the damaged product to us or return the item for replacement.

If you encounter any issues with your merchandise you must call and inform us within 30 days of the delivery date.

After 30 days from the date of delivery, all sales are final.

Returns and/or exchanges will only be allowed if we are contacted within 30 days fo the delivery date.

You are responsible for all shipping charges and/or price differences when returning or exchanging an item.

If returning or exchanging products, all merchandise must be in NEW condition with the original packaging, materials, and instructions.

Merchandise returned in damaged or unacceptable condition will be returned to you without exchange.

Any package being returned to us for ANY reason MUST have an RMA number on it. Packages that are received without RMA numbers will be refused, and sent back to you. RMA numbers can be obtained by contacting us directly through our customer support. RMA numbers are only valid for 15 days from the date issue.

If you need to return a holiday gift, you must contact us before January 1st. Holiday gift returns or exchanges are only eligible for orders placed on November 14 through December 25. All returns or exchanges must be in BRAND NEW condition and in the ORIGINAL packaging.

If you received the wrong merchandise, please contact us within 14 days and we will send you a return postage label. Once the merchandise is received back at our location we will ship out the correct merchandise. All shipping mistakes, incorrect products, or quantities will be shipped out via ground. Shipping can be upgraded at your expense.

If a package is returned to us due to an undeliverable, or an incomplete address, you are responsible for all reshipment costs. If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping. For International customers, the refund will be less all shipping charges and incurred brokerage fees.

If you "refuse" a package from our company, you are responsible for any and all charges that are incurred for the shipping. Any refunds issued for "refused" packages will be less any and all shipping charges (original and return shipping charges). International customers are responsible for all shipping charges, as well as all incurred brokerage fees. If you would like to have your order reshipped, you must pay for all shipping charges again along with any return postage costs.

Returns

How To Process A Return:

Returns must be processed with 30 days of purchase. Returns process is simple.

To process a return:

• Go to your purchase history.
• Find the item you purchased. To the right of the item there's a drop down menu with a "return this item" option.
• Follow steps to print a return label from your printer. Package securely and Seal up the package and tape the label to the package and give the package to the shipping company.

If you do not or cannot use the returns program, our mailing address is:

Octane Lighting Inc. 7731 Deering Ave. Canoga Park, CA 91304

If there is any defect in the product upon delivery, Octane Lighting is to be notified by the purchaser within 24 hours otherwise the product will be deemed to have been delivered in good order and condition. Warranty on all brand new products will be the manufacturer's warranty and at the manufacturers discretion.

The warranty does not apply:

• In respect of any consumables or other consumables in respect of the product or any part of the product.
• Where the purchaser is in breach of any of our terms and conditions.
• Where any fault of the product has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer's recommendations or operating instructions.

We reserve the right to refuse any returns that:

• Are incomplete or missing parts; or
• Are not returned in their original packaging,
• Product cannot be identified by product serial number,
• Show signs of physical damage to the product or its packaging,
• Do not include a valid Return Authorization Number on the shipping label,
• Have an expired Return Authorization Number,
• Purchaser fails to show proof of original purchase.

Feedback

1. What is feedback?

Each time you buy and sell successfully your trading partner can leave you feedback with a comment on how you conducted yourself during the transaction. Feedback is also the way you let other members know how you feel about your dealings with a particular member. Buyers can choose to leave sellers positive, neutral or negative feedback within 60 days of the transaction. Sellers can only leave buyers positive feedback.

Every member has a feedback profile it includes a rating number in brackets, as well as comments from other members you've bought from and sold to.

2. Why is it important?

If you're a buyer, checking a seller's Feedback Profile before you make a bid is one of the smartest moves you can make. Do they sell quality merchandise?

By leaving feedback, you as a buyer or seller will be exercising good business practices. You are encouraging the community to grow and also you will earn positive testimonials yourself.

Note: If you are unsure of another members feedback you can send them an email with any questions.

3. How it works?

The feedback rating system is easy. You receive:

• +1 point for each positive comment
• 0 points for each neutral comment
• -1 point for each negative comment
• A star icon for 10 or more comments

4. How to leave feedback?

• After you make a sale or purchase, remember to leave feedback for the member you traded with. This helps everyone in the community know what it's like to deal with that member and impacts the success and behavior of other members. New members can't leave feedback until they've been an member for 5 days; this is intended to make a fun and safe place to trade. has introduced the following restrictions on when Feedback may be left: o Buyers must wait three days before leaving negative or neutral Feedback. o Buyers must wait seven days before leaving negative or neutral Feedback for active sellers who have been registered for at least 12 months. o The period for buyers and sellers to leave Feedback has been reduced from 90 to 60 days after the transaction closes. ? Buyers must now complete a checklist of steps taken to resolve an issue before they can leave negative or neutral Feedback. This encourages communication with sellers.
• To see a list of all the sales and purchases you still need to leave feedback for, go to My and follow the instructions to leave a positive, neutral or negative feedback comment.
• Always leave feedback within 60 days after the end of the listing. After 60 days, the item may be removed from, and you'll no longer be able to leave feedback.