Title: Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager)
Author: Kenneth H. Blanchard

New book: ships from United Kingdom via airmail with tracking, delivered by USPS, usual timescale around 2 weeks.

Publication Date: Jun-15-1998.
Binding: Paperback.
Pages: 160.
Edition: new edition.
Dimensions (LxWxH): 0.63 x 4.88 x 7.64 (inches).