Cascada Luxury Vaticano 15"x28" Rectangle Ceiling Mounted LED Thermostatic System with Multi Function Showerhead (Rainfall+ Rain Curtain+ SPA Misting+ Massage) 

• 15"x28" Large Super Luxury LED Shower Set with 4 Types of Rainfall (Rainfall+ Rain Curtain+ SPA Misting+ Water Column)
• Thermostatic Shower Head Set Multi-Function Spa Shower System
• Electric LED Light With 5 Water Flow Modes
• Multi-Functional Shower Head With Multi-Functional Shower Modes
• Ten Years Warranty Product - Two-Year Warranty LED Lights (for orders only through this website)

CONCEPT:

We take popular trends, simplicity of application and consideration of your family, and their needs, in the design of our products for the bathroom space. We consider safety issues as well as apply humanization in the design of our products. We strive to give consumers a considerate, comfortable feeling once our products have been put in place. We assure the highest product quality as a precondition and try to fully understand the needs of our consumers and nurture these relationships with the consumers through the market, our sales, and our pre/post-sale support to enhance and promote the complete bathroom update/renovation experience.

We store a large choice of varieties, and this helps to customize the experience that we bring to each user. At the same time, we welcome bulk orders. Please get in touch with us by e-mail with any questions and any orders, large or small.

MAINTENANCE

1. Regularly clean the products to maintain the brightness of the finish as well as the functionality.

2. Clean the product surfaces using only water and/or neutral detergents and then wipe dry with a soft towel.

3. Pay attention to cleaning the products in even the concealed areas. This will prevent any residual buildup and keep the product looking and functioning like new.

PAYMENT

We accept all major Credit or Debit cards.

SHIPPING

Shipping United States:

• We ship from Virginia using USPS, UPS, or FedEx.
• We do not change your shipping address by email. Please make sure your address is correct before checking out and making payment. We are not responsible for undeliverable addresses. We reserve the right to charge the shipping fee again for returned items due to the wrong address.
• We do ship to APO, FPO, and Post Office box addresses.
• We do ship to Alaska, Hawaii, and any other US State.
• Shipments over $250 will need a signature confirmation upon delivery.
• Items are generally shipped out the next business day after your payment has been cleared(Sat. & Sun. excluded.)
• The shipment usually takes 3 -7 business days(Saturday and Sunday excluded), if you need the item urgently, please contact us for detail before purchasing.
• Local pick-up is not available.

Shipping International:

• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
• Normally international shipments are delivered in 5-10 business days, but it can take longer depending on your country's customs handling time.

RETURN

Merchandise purchased may be returned for a refund within 30 days of the date of purchase if it meets the following conditions:

• Merchandise must be returned in its original condition within 30 days of purchase.
• The reason for return must be indicated.
• Returns received after 30 days will not be accepted.

Original condition is defined as:

• All tags are still attached to the product.
• The material must be unused, and unaltered.
• Merchandise must be in its original packaging.

Refunds will be issued to the original form of payment, and we will deduct the shipping cost in sending you the goods from the refund. Return shipping fees are the responsibility of the buyer.

If you wish to receive a refund due to buyer's remorse (no longer needed), a 10% restocking fee will be deducted from the refund total.

RETURNS PROCESS

1. Sign into My Account

2. Select "Purchase History"

3. Locate the order and navigate to the "More actions" drop-down menu & select "Return this item"

4. Continue to follow the on-screen instructions to complete the setup of your return.

5. Please allow a minimum of 14 days for us to receive your item(s).

6. All returns will be credited to the original form of payment within 6 business days of our warehouse receiving it.

7. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.

8. You will receive an email notification when we have finished processing your return.

Horizon Direct Depot reserves the right to adjust the return policy.

EXCHANGES

Horizon Direct Depot does not currently offer exchanges via.

WRONG ITEM(S) SHIPPED:

If we made an error on your order, please contact us immediately via Messages and we will be happy to assist you.

WARRANTY

If your product becomes defective due to faulty materials or workmanship within a period of 1 year from the date of purchase, we guarantee to:

Replace or repair all defective parts, free of charge, or

Repair products free of charge, or

Replace the unit with a new or reconditioned unit, free of charge.

Your warranty is subject to the following conditions:

• The product has not been misused, abused, neglected, altered, modified, or repaired.
• The product has been subjected to fair wear and tear.
• The product has not sustained damage through foreign objects, substances, or accidents.
• ** Accessories are not covered under warranty **

CONTACT US

• Please feel free to contact us, we are here for you!
• We at Horizon Direct Depot are always available to assist you with any of your needs regarding your purchase or questions about our products. Horizon Direct Depot believes in complete customer satisfaction. We hope that you will have a positive experience with us.
• We are open Monday through Saturday 9:00 am - 11:00 pm Eastern Standard Time. We answer all emails within 24hrs. If you email questions after business hours or on holidays, we will usually answer them the next business day. We are closed on Sundays and all major holidays.
• For questions regarding order status and other after-sales support, log in to "My: purchase history".
• We have always been trying to provide the best service and reliable products for every customer, however, accidents may happen sometimes, please contact us to resolve any issue before leaving negative feedback.

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