Shipping.
Our working week is Monday to Friday.
We aim to dispatch your order within 24 hours
(Mon-Fri) from the time the order was placed.
If you need your order urgently then let us
know and we'll try to accommodate your request.
Items of value, signed for
(Not Tracked) in the UK
Overseas are Tracked
via Royal Mail and Mail Track
This information will be available until
your goods are scanned as delivered
Royal Mail Signed For? items are only scanned when the item has been delivered.
Depending on whether the item was sent 1st or 2nd Class,
this may be a few days after posting.
Please check online first for any future updates on your item.
Royal Mail Signed For is for our confirmation of delivery.
Please keep a lookout for the delivery If Royal Mail
cannot get a signature from you they will leave a card.
This Card will have instructions on it for you to either get it redelivered or you
can go to your nearest PDO office and collect (Remember to take i.d)
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if you fail to collect the goods will be returned to us.
If this happens there will be a
redelivery charge as the Free postage has been used.
(Free is never Free it's in the price of your purchase)
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Price of postage will be revoked
should you require a refund after they have attempted delivery.
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Postage Delays.
If your order has not been received after 6 working days from
the day of despatch then please message us.
Note* We have a 1 day turn around for postage.
so if you order on Friday after 13.00pm
We will post on The following Monday.
With respect to UK Bank holidays the delivery will be later.
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Returns
All returns will be dealt with in accordance with
the Consumer Contracts Regulations
and UK law in general.
Items must be returned unused within 30 days.
We're unable to accept returns for tailor-made items.
AND Touch Jewellery
NO returns in any way for body Jewellry
(Earrings, Nose Studs, Body Bars and so on)
Refer to the UK Health and Safety.
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Return postage is the buyer's responsibility
so retain your proof of postage
until the refund has been processed.
If an item is faulty or damaged
CONTACT US as soon as possible.
We are genuine and can come to an agreement.
As delivery is factored in to our prices for the UK
If you change your mind we reserve the right to
only refund you the cost of the Item as postage has been used.
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Your right to cancel
Your right to cancel an order for goods starts the moment you place your
order and ends 14 days from the day you receive your goods.
This 14 day period is the time you have to decide whether to cancel,
you then have a further 14 days to actually send the goods back