Seller Community Forum

1 answers

0 votes

I would like to make a few changes to my selected theme including the html for Google's structured data. Where can I find the template files? Any help is appreciated.

asked about 8 years ago

2 answers

0 votes

Variations

I'm wanting to sell on Bonanza. I need width and length variations for what I sell. I cannot find any category that offers width or length. I've contacted seller support, but they only state that it may be something they add in the future, whic...

asked about 8 years ago

4 answers

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How do i report damaged package?

My package arrived damaged. How do I report it?

asked about 8 years ago

6 answers

0 votes

Newbie question on searches and reviews

Hello everyone, We are brand new to Bonanza but not to online selling. We used to do ebay and have a shop on Etsy currently. Our booth is up and running and the views look pretty good but no sales yet. When I do a search in my booth or in the s...

asked about 8 years ago

2 answers

1 vote

Can someone from bonanza support please help?

We are having difficulty with a bidder. They purchased a vintage advertisement from us, which was safely delivered (as confirmed by our tracking number). However, they filed a false PayPal dispute for "item not received". They mistakenly thought t...

asked about 8 years ago

2 answers

0 votes

Help with christmas ornament

Can someone point me in a direction to ID these beautiful glass ornaments. These are very heavy (6.25oz each) and the tops do not have any marking on them. Notice the hanger is heavy duty. If you zoom in, you can see the finish is crackled (is tha...

asked about 8 years ago

2 answers

0 votes

Why isn't my item showing up when i search

I activated my booth on Saturday and it still does not show up when I do a search. What do I need to do to add it to the search?

asked about 8 years ago

1 answers

0 votes

Are we allowed to sell diabetic test strips?

I have had my test strips removed twice according to Bonanza its because of the people that own the rights to One Touch that they are removed but according to them the test strips are something Bonanza does not allow us to sell. So which is it?

asked about 8 years ago

1 answers

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I search for my items and don't see them

I see the other guys cards that am trying to sell but I don't see mine

asked about 8 years ago

1 answers

0 votes

Relevance vs newest?

Trying to search using newest and cannot get the drop down to work. Only relevance. Is there an issue today? Eclipse? Haha?

asked about 8 years ago

3 answers

0 votes

Shipping options

I can't enter a shipping option. I keep seeing this message...Could not find any sample rates. Most likely [URL removed] the carrier does not recognize your address, the carrier does not ship from your address to our sample destinations, or the ca...

asked about 8 years ago

1 answers

0 votes

Today is finally here for the eclipse....

Does anyone have big plans for the big event? I have my glasses so my neighbor and i will be in the pasture watch it come and go :)

asked about 8 years ago

2 answers

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When you are looking at an item on bonanza, there is a link which says "got one like this to sell? sell it on bonanza", but if you click it, it does not take you to a partially filled out add item page? what gives?

When I saw this link I assumed it would work like the one on Amazon

asked about 8 years ago

1 answers

0 votes

Can i turn off the live chat feature?

I want to turn Off the live chat feature. How can I do this?

asked about 8 years ago

1 answers

0 votes

What are "my endorsements"

what is it and how do you get them thank you

asked about 8 years ago

3 answers

0 votes

Cannot find my items live

Hello. I am a newbie. Just opened my booth last weekend and nothing is showing live. If I search for the name of my booth it comes up. But not the items. Even if I search the EXACT wording of them. I am using a separate browser/laptop so it won't ...

asked about 8 years ago

4 answers

0 votes

Try to cancel account

The only reason I made an account was to sell one item to one buyer. I did not know there would be so many fees and having to pay for the shipping label. I want to cancel but it says I owe a $0.50 fee but idk how to pay it so I can be done with th...

asked about 8 years ago

3 answers

0 votes

Update prices with csv file

Dear Bonanza team, I would appreciate your assistance with the following : I have downloaded the inventory from my shop in order to update prices on bulk. But, once I change the price on the csv file and import it back, it duplicates the items...

asked about 8 years ago